• Location: Columbia, South Carolina
• Type: Contract to Hire
• Job #30278

Associate Trainer| Responsibilities and Metrics

Are you looking for your next challenge? The Virtual Business Office Associates is the perfect balance of a diverse and growing workforce that still feels like home. If you are an A/R Specialist with experience working denied claims from beginning to end, come join our best in KLAS Extended Business Office today!

Hiring remotely from: FL, GA, TX, NC, SC, VA, KY, AL. 

FLSA Status: Exempt

What’s in it for you:

• Add to your portfolio by joining our fast-paced, exciting, diverse and inclusive work environment

• Endless growth opportunities and continuous professional development

• You’ll support one of the largest professional services firms in the world, with access to cutting edge automation and AI technologies to enhance your workday experience

• A permanent position with our company that offers stability and growth opportunities

• A flexible schedule that allows you to enjoy a work life balance, and leave early on Friday’s

• Use the latest EMR systems and utilize full portal access for the insurance payers worked

• Comprehensive employee benefits 

What you’ll do:

• Mentors/coaches all staff members to be proficient in client systems, including, but not limited to: counseling low performers; providing training opportunities to improve quality of work and/or to address an individual’s ongoing developmental goals, and answering questions and concerns from staff 

• Consults with Learning and Education Team Lead to identify and assess training needs associated with changes in policies, procedure regulations, business initiatives and technologies

• Provides new-hire training as well as continuous education for existing staff on general billing and follow-up processes; system training; healthcare payer processes; engagement-specific policies; soft skills; and, organization-specific processes

• Suggests performance improvement measures and evaluates their effectiveness against pre- determined objectives

• Monitors team performance and success against pre-defined key performance indicators (i.e. productivity, quality, etc.)

•  Executes the development and preparation of job aids, instructional materials, classroom, and online training appropriate to specific objectives

• Makes recommendations to improve client service based upon training observations

•  Exemplifies extensive knowledge of the Healthcare Revenue Cycle with specialization in hospital billing, physician billing, follow-up, and the account resolution process to include, but not limited to: claims submission, acceptance, and adjudication, transaction reviews, adjustment posting, identification of patient responsibility, etc.

What you’ll need:

• GED or High School Diploma

• 3+ years of experience in Medical Collections, back-end A/R, and claim review in which denial follow up was worked

• Experience in Hospital, Professional/Physician, and /or Third-Party billing and accounts receivable

Recruiting Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Recruiting Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Recruiting Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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