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Bilingual Customer Service Representative

Contract to Hire • Columbia, South Carolina

Location: Columbia, South Carolina
Type: Contract to Hire
Job #29934

We’re hiring a Bilingual Customer Service Representative to join our growing team!

As a Bilingual Customer Service Representative, you’ll provide exceptional support to individuals and families by helping them access important programs and resources. You’ll guide clients through applications, answer questions, and ensure all information is accurately documented in an online system.

Pay & Schedule
$15/hr starting pay
Monday–Friday schedule

What You’ll Do

Conduct client intake interviews by phone and occasionally in person with professionalism and care
Assist clients with applications for programs such as SNAP, Medicaid, tax services, and voter registration
Accurately enter and manage client information in an online database
Maintain confidentiality while delivering respectful, high-quality service
Work closely with team members and community partners
Participate in trainings and support special projects as needed

What We’re Looking For

High school diploma or equivalent
At least 6 months of call center, customer service, or client-facing experience
Strong bilingual communication skills (Spanish preferred)
Excellent listening and problem-solving abilities
Comfortable handling multi-line phones and high call volumes
Basic computer skills with the ability to learn new systems quickly

Preferred Qualifications

Experience working in a nonprofit environment
Proficiency in Microsoft Word, Excel, and PowerPoint
Strong attention to detail and organizational skills
A genuine passion for helping others

If you’re bilingual, customer-focused, and ready to make a difference, we want to hear from you. Apply today!

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