IT Support Desk
Title: IT Support Desk
Pay: $17-$18 an hour
Location: Florence, SC
Contract Length: 3-6 months (potentially longer)
Recruiting Solutions is seeking multiple IT Support Desk Associates for a government contract position! The ideal candidate has previous IT Support experience working with active directory, remote assistance tools and ticket tracking software. This position is considered to be remote with possible onsite work. Applicants will only be submitted that are able to work remotely using their own computer and internet access.
IT Support Desk Benefits included:
- Benefits package available which includes health, vision and dental.
- Weekly pay as a Recruiting Solutions employee.
- Great opportunity to get your foot in the door with a government agency.
IT Support Desk Job Responsibilities:
- Performs support IT work that is documented and performed in union with employees.
- Works with staff to identify any issues and assists in the creation of resolutions for technical and business process issues.
- Responsible for investigating and resolving assigned help desk tickets in a timely manner.
- Follows client’s processes and procedures while providing information to management in order to streamline process improvement.
- Works with End-User Support to identify, prioritize and schedule work and implementation.
IT Support Desk Requirements and Qualifications:
- Prior IT Support or Help Desk experience.
- Experience with Active Directory, remote assistance tools, ticket tracking software.
- Experience with Internet Explorer, Chrome and Edge.
- Microsoft Office and System Imaging Experience.
- Ability to complete task remotely.
- A+ Certification preferred.
Recruiting Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Recruiting Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Recruiting Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.