Job Opportunities
IT Support Tech
Recruiting Solutions is currently seeking an IT Support Technician. This position includes helping internal and client users with troubleshooting hardware, software, access, and functionality of services and solutions provided by and supported by the client.
Job Duties:
- Serve as the escalation point for team members seeking technical assistance above their resources and knowledgebase
- Provide hardware and software support for endpoint devices such as desktops, laptops, mobile devices, and thin clients and their environment
- Monitor, configure, and maintain server roles, Line-of-Business Applications, advanced processes, and environmental configuration and deployment
- Troubleshoot networking and connectivity problems for client devices, site level issues, network hardware, firewall devices, and online resources
- Configure new systems and solutions according to standards, and provide basic documentation, implementation, and support for team members
- Install, configure, and maintain account and device configurations, providing best practices to settings, operating system environment, and software needs
- Troubleshoot an escalation, look for scope and impact of issue, and determine the best solution based to resolve for all affected users
- Document any process or workflow not currently in internal knowledgebase, and give feedback and adjust resources based on the accuracy and thoroughness of existing documentation
- Review security of any resource or account addressed to conform to internal security expectations, and identify and remediate incidents when security standards are not properly followed, escalating to resources as necessary
Requirements:
- Previous experience in IT support or other customer support role, with a competent understanding of computer systems, mobile devices, and account management functionality and processes
- Ability to diagnose and resolve technical issues that may rely on log review and parallel functions, looking for patterns and identify unique causes to issues
- Proficiency in English, both in written and verbal communication, with priority on simple but professional interactions with users, and informational understanding of other tier team members
- Excellent communication skills at helping non-technical contacts feel comfortable and informed with service process
Recruiting Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Recruiting Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Recruiting Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Recruiting Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Recruiting Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Recruiting Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.